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Welcome to Residential Web Self-Serve

EPCOR’s Web Self-Serve offers a variety of online services to help you conveniently manage your account anytime, including moving or ending your services with EPCOR.


login or register

Submitting multiple requests? Register for an online profile where you will have the option to make all available requests in one session.


If you choose not to register and/or log in you can still request transactions; however you will be prompted to enter your account name and account number for each separate request.


Are You Moving?

Move Service Would you like to end services at one location and start them at another location?

Start Service Would you like to start new services or switch power services to EPCOR from another retailer?

End Service Would you like to end services where you are currently billing?

Need To Manage Your Account?

View Account Summary - Would you like to check your account balance, due date, or view information on your services?

Update Account Contact Information - Would you like to change the mailing address for your bill, add alternate contacts, or update your contact information?

Setup Authorized Payment Withdrawals - Would you like to arrange to have your monthly utility bill amount withdrawn from your bank account?

Make Payment Arrangements - Would you like to make arrangements to pay a past due amount?

Fair Competition Statement:
Electricity products and services are competitive. You are free to choose a retailer. Regulated wires services are not dependent upon the retailer you choose. You can find a listing of licensed Alberta retailers at www.ucahelps.gov.ab.ca or call 310-4UCA (toll free in Alberta).